The Founder’s Tale : Interior Design Services B2B

‘I want this business to grow. I want it to achieve more. I just need help working out how and then implementing it.’

The owner had set up and grown his business over 20 odd years. He was proud of all he had achieved creating an excellent service reputation in a clear market segment but he was falling out of love with his business.

‘That’s not right. I want to do more; to grow, but I’m just always firefighting. I want to thrive.’

We worked together with him, his other family members working in the business, his staff and his customers to refocus on what mattered, to better understand his customer needs and identify the business sectors and services he could most successfully expand into.

Outcome: 

Clarity and confidence. A RoadMap for future growth. A reprioritisation of the core activities that would lead to growth and releasing time and resources – mostly that of the owner himself - to go after them without undermining existing performance.